Terms of Service

LAST UPDATED — JULY 8, 2026

These Terms of Service (“Terms”) govern your use of the websites and products operated by Canela Technologies LLC. We’ve tried to keep them clear, fair, and readable. By using our Services, you agree to them.

1. Definitions

When we say “Canela,” “we,” “our,” or “us,” we mean Canela Technologies LLC, a California limited liability company.

When we say “Services,” we mean the websites we operate — including canelahq.com and assetbolt.app — and the products we build and run. Today that means AssetBolt; these Terms also cover products we launch in the future unless a product publishes terms of its own. If product-specific terms exist for a product, they take precedence over these Terms for that product.

When we say “you,” we mean the individual or organization that holds an account with us or uses the Services. If you use the Services on behalf of an organization, you’re agreeing to these Terms for that organization too.

When you use our Services, now or in the future, you’re agreeing to the latest version of these Terms. If you violate them, we may suspend or terminate your account. That’s a broad statement, and it means you need to place some trust in us. We work to deserve that trust by being open about who we are and how we run our products, and by giving you a fair hearing if you believe we’ve made a mistake.

2. Account terms

• You’re responsible for maintaining the security of your account and its credentials. Canela cannot and will not be liable for any loss or damage that results from a failure to keep them secure. Use a strong password, and turn on two-factor authentication where it’s available.
• You’re responsible for all activity that occurs under your account, including activity by teammates you invite and any integrations or automations you connect.
• You must provide accurate information, including a valid email address, when you sign up. You must be a human — accounts registered by bots or other automated methods are not permitted.
• The Services are built for business use. By creating an account, you represent that you’re acting on behalf of a business or other organization — even if that organization is just you — and not as a consumer.
• You must be at least 18 years old to create an account.
• Accounts belong to the organization that pays for them. If ownership of an account is disputed, we’ll resolve the dispute in favor of that organization.

3. Payment, refunds, and plan changes

• If a plan includes a free trial, we’ll make the terms of the trial clear before you’re ever charged.
• Paid plans are billed in advance, monthly or annually, and renew automatically until you cancel.
• If you upgrade a plan, the change takes effect right away. If you downgrade, the change takes effect at the start of your next billing cycle. Downgrading may cost you features or capacity; we don’t accept liability for that loss.
• All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. Where we’re required to collect and remit them, we will; otherwise, they’re your responsibility.
• Payments are handled by our payment processor. Your card details go directly to them — we never see or store full card numbers.
• We want you to be happy with our Services. If we billed you in error, or a Service was materially broken during a period you paid for, email us at hello (at) canelahq (dot) com and we’ll refund the charge. We don’t automatically prorate refunds when you cancel mid-cycle, but we’d rather be fair than technical — if you think you’re owed one, ask.

4. Cancellation and termination

• You can cancel your account at any time from within the product, or by emailing us from the email address on the account.
• When you cancel, your content becomes inaccessible immediately, and we delete it from our active systems in the ordinary course of business. Copies may remain in our backups until those backups expire on their regular rotation schedule; we use backups for disaster recovery, not to restore content that has been deleted. Once your content is permanently deleted, it cannot be recovered. If you want your data, export it before you cancel — we’ll help if you ask.
• Canceling before the end of a paid billing cycle doesn’t automatically trigger a refund (see section 3).
• We may suspend or terminate your account if you violate these Terms or use the Services to harm others. Where it’s reasonable to do so, we’ll warn you first and give you a chance to fix the problem. Verbal or written abuse of anyone at Canela ends the relationship immediately, without warning.
• If we ever terminate an account without cause, we’ll refund any prepaid fees for service not yet delivered.

5. Changes to the Services and prices

• We’re constantly improving our products. That sometimes means changing or retiring features, occasionally without notice — though when a change is significant, we’ll do our best to tell you ahead of time.
• If we ever discontinue a product entirely, we’ll give you reasonable advance notice and time to export your data.
• We may change prices. Existing customers get at least 30 days’ notice before a price change applies to them, delivered by email or by a prominent notice in the product.

6. Uptime, security, and privacy

• Your use of the Services is at your sole risk. The Services are provided “as is” and “as available.” We don’t offer a service-level agreement, but we take reliability seriously and work to keep downtime rare and short.
• Data is encrypted in transit between your device and our servers, and we maintain backups to protect against loss.
• We access customer content only: with your consent, to help with a support request; when needed to diagnose and fix a technical fault; to investigate abuse, as a measure of last resort; or when we are legally compelled to.
• How we collect and handle your data is described in our Privacy Policy. If you’re subject to the GDPR and need a data processing agreement, email us.
• We may temporarily throttle or disable accounts whose usage significantly exceeds normal use and degrades the Service for others. Where possible, we’ll contact you before taking action.

7. Your content, our content

• You own the content you put into the Services. You grant us only the rights we need to operate them: to host, store, back up, transmit, and display your content in the course of providing the Services to you. We claim no other rights to it, and we never sell it.
• You’re responsible for the content in your account. It must be lawful, and it must not infringe anyone else’s rights.
• We don’t pre-screen content, but we may remove content that violates the law or these Terms. Unless the law prevents it, we’ll notify you when we do.
• The Services themselves — the software, design, and branding — belong to Canela Technologies. You may not copy or reuse them without our written permission, and the Canela and AssetBolt names and logos may not be used without it either.

8. Publicity

You agree that we may, but have no obligation to, identify you as a customer or subscriber, and that we may, in our sole discretion, refer to you by name, trade name, trademark, logo, and other proprietary marks or words, and may describe your business, in our marketing or publicity materials, on our website, and in press releases or other public statements. You hereby grant us a nonexclusive, royalty-free, worldwide, fully-paid, and sub-licensable license to use your name and any of your trade names, trademarks, logos, and other proprietary marks or words pursuant to this section. You can opt out of this use by emailing us at hello (at) canelahq (dot) com.

9. APIs and integrations

• If a Service offers an API, these Terms cover its use. Abusive or excessively frequent requests may be throttled or suspended — with notice, where the situation allows it.
• Third-party services you connect to the Services are governed by their own terms. We’re not responsible for what third parties do with data you direct to them.

10. Use restrictions

Don’t use the Services to do harm. Among other things, that means you may not use them to:

• break the law or infringe on the rights of others;
• distribute malware, spam, or phishing content;
• probe or breach the security of our systems or anyone else’s;
• misrepresent your identity in order to deceive others;
• resell the Services without our permission;
• interfere with other customers’ use of the Services.

11. Liability

We mean what we said in the sections above, and a plain reading of this one matters too: you use the Services at your own risk. To the extent permitted by law:

• the Services are provided without warranties of any kind, express or implied;
• Canela is not liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits or lost data, arising from your use of — or inability to use — the Services;
• our total liability for any claim arising out of the Services is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

If you’re dissatisfied with the Services or with these Terms, your remedy is to stop using the Services and cancel your account. We’ve written these Terms to be fair, but some of this is what it takes for a small company to responsibly offer software at an accessible price.

12. Everything else

• These Terms are governed by the laws of the State of California, and any dispute will be handled in the state or federal courts located in San Francisco County, California.
• These Terms, together with our Privacy Policy and any product-specific terms, are the entire agreement between you and Canela regarding the Services.
• If any provision of these Terms turns out to be unenforceable, the remaining provisions stay in full effect.
• If we don’t enforce a provision right away, that isn’t a waiver of our right to enforce it later.
• We may update these Terms. When we make a significant change, we’ll refresh the date at the top of this page and give account holders reasonable notice.

Questions about these Terms? Email us at hello (at) canelahq (dot) com.

Adapted from the Basecamp open-source policies / CC BY 4.0